Help center
Gallery Sweep Support
Email info@orbitech.llc and include your app version, device model, operating-system version, the screen involved, and steps to reproduce.
Common questions
Does Gallery Sweep upload my library?
No. Version 1 media analysis runs on the device. The operating system may download your own cloud-backed item when you request it.
Why are results incomplete?
Selected Photos Only mode covers only allowed items. Cloud-only originals, unavailable sizes, unsupported formats, or conservative thresholds can also limit results.
How do I remove local scan data?
Open Settings → Clear Local Scan Index. This removes derived app data, not photos or videos.
How do I cancel Pro?
Open Settings → Manage Subscription and cancel through your app store account. Uninstalling the app does not cancel a subscription.
How do I restore Pro?
Use Settings → Restore Purchases while signed in to the store account that purchased the subscription.
Was my photo permanently deleted?
The app sends approved items through the operating system’s media-removal flow. Recovery and retention depend on your device and cloud settings.